FREQUENTLY ASKED QUESTIONS
VISITATION
- Inmate visitation will be facilitated through video only.
- Inmates will be responsible for scheduling visitation.
Effective 08/01/22 - The Property Records Window will only be open Monday – Friday from 8-4. Anyone needing assistance outside of these hours will need to contact Master Control for assistance.
Corrections Window Closing Times
2:00 am - 3:30 am
11:00 am - 12:30 pm
5:00 pm - 6:30 pm
People sentenced to the Winnebago County Jail and given instructions from the Court to contact the facility to establish a report date should report within 72 hours of sentencing. Report to the Winnebago County Sheriff's Office, Monday-Friday, between the hours of 8 AM and 3:30 PM. You will also need to review and fill out the Electronic Monitoring (GPS) set-up packet and bring it with you when you report.
Click the following link for more information on Inmate Mailing Changes
INMATE COMMISSARY
We only accept cashiers checks or money orders as payment into inmate commissary accounts. Cash will not be accepted. All monies can be used to purchase items off commissary (i.e.: calling cards, food, hygiene items, paper and stamped envelopes) as long as they have a positive balance.
By law we cannot give you the balance or any information pertaining to an inmate’s account. We can only deposit cashiers checks or money orders and give you a receipt for the amount you deposited.
There is also a program called icaredirect through ARAMARK. To access this program you will need internet access, the inmate’s ID number and a VISA/MC to place orders.
Deposits to an inmate's account can also be made online through Access Corrections (additional fees apply).
BOOKS/MAGAZINES/GAMES
Books can be sent in from any bookstore or publisher. (Amazon, Barnesandnoble, etc.) We do not allow hardcover books in all housing units; while soft cover books are allowed throughout the jail.
Magazines are only allowed in Direct Supervision pods and D400 Huber. If you send magazines or hardcover books to an inmate who is not housed in these areas they will not receive them, even if they move to these areas at a later time.
Games must be new and factory sealed. All games are considered donations and become property of the Winnebago County Jail. Games must be approved before they are given to the inmates; this may take a few days. Any unapproved items are placed into inmate property.
TELEPHONES
We use ICS Solutions as our telephone service provider. If you need to set up an account, block your phone number, or are having problems please call 1-888-506-8407 or go to their webpage for more information.
